Privacy Policy

Last updated: December 19, 2025

DriveFair (“DriveFair,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, sign up for our services, or interact with us.

1. Information We Collect

We collect information you provide directly to us, including:

  • Name
  • Email address
  • Phone number
  • Service address
  • Vehicle information (such as make, model, year, mileage, VIN if provided)
  • Payment information (processed securely through third-party providers — we do not store full payment details)

We may also collect limited technical data automatically, such as:

  • IP address
  • Device and browser type
  • Pages visited on our website

2. How We Use Your Information

  • Determine eligibility for DriveFair’s subscription services
  • Schedule inspections, maintenance, and on-site services
  • Create and maintain vehicle inspection and service records
  • Communicate with you regarding appointments, service updates, and account information
  • Process payments and manage subscriptions
  • Improve our website, services, and customer experience
  • Comply with legal and regulatory obligations

We do not sell your personal information.

3. Vehicle Eligibility & Service Decisions

  • Whether a vehicle qualifies for ongoing service under our subscription model
  • What maintenance or preventative services are appropriate
  • When services should be performed based on manufacturer recommendations, inspection findings, and professional judgment

These decisions are made by DriveFair and its certified technicians to ensure safety, reliability, and service quality.

4. Photos, Videos, and Service Documentation

  • Photos of vehicle components (before and after service)
  • Diagnostic data and inspection notes
  • Video recordings or body-camera footage during service visits

This documentation is used for transparency, quality control, customer reporting, and internal recordkeeping. These materials are associated with your account and are not shared publicly without your consent.

5. How We Share Information

We may share your information only when necessary with:

  • Payment processors (e.g., Shopify, Stripe)
  • Scheduling, communication, or operational software tools
  • Service professionals performing work on your vehicle

We may also disclose information if required by law or to protect our legal rights.

6. Data Security

We take reasonable measures to protect your personal information using industry-standard security practices. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Choices

  • Request access to or correction of your personal information
  • Request deletion of your account data (subject to legal and operational requirements)
  • Opt out of non-essential communications

8. Cookies & Tracking

DriveFair may use cookies or similar technologies to:

  • Enable website functionality
  • Analyze site traffic
  • Improve user experience

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

DriveFair
Email: legal@drivefair.co