Service Standards & Limitations
Last updated: December 19, 2025
This document defines how DriveFair performs services, sets operational expectations, and outlines the limitations of our mobile subscription model. By enrolling in DriveFair, customers acknowledge and agree to these standards.
1. Preventative Maintenance Focus
DriveFair is a preventative maintenance service. Our goal is to reduce unexpected breakdowns, extend vehicle life, and identify issues early — not to perform every possible repair or return vehicles to like-new condition.
Services are prioritized based on safety, reliability, and manufacturer recommendations.
2. Vehicle Eligibility
DriveFair currently services vehicles model year 2005 and newer, subject to inspection and technician approval.
Vehicles must be in operable condition and safe to service in a mobile environment. DriveFair reserves the right to decline ongoing service for vehicles with excessive wear, unresolved safety concerns, or conditions that fall outside the scope of mobile maintenance.
3. Technician Authority & Professional Judgment
All services are performed according to the professional judgment of DriveFair technicians. This includes determining:
- What services are appropriate
- When services are required
- Whether a service should be performed, deferred, monitored, or declined
Customer preferences do not override safety considerations, manufacturer guidelines, or technician judgment.
4. Service Timing & Scheduling
DriveFair does not operate on fixed service intervals.
Service timing is determined by:
- Vehicle condition and mileage
- Driving habits and usage
- Manufacturer maintenance schedules
- Inspection findings
A scheduled visit does not guarantee that a specific service will be performed.
5. Mobile Service Methods & Equipment
DriveFair performs services on-site using mobile tools and equipment appropriate for preventative maintenance.
For oil changes and under-vehicle access, DriveFair may use vehicle ramps, drive-up blocks, jack stands, or similar support equipment instead of traditional shop lifts. These methods are selected to reduce risk of vehicle damage and improve overall safety.
When necessary, customers authorize DriveFair to carefully operate their vehicle for positioning, access, or service-related movement during scheduled visits.
6. Mobile Service Limitations
Due to the nature of mobile service:
- Some services may not be possible due to space, weather, access, or safety conditions
- Repairs requiring extensive disassembly, specialty shop equipment, or prolonged labor are excluded
- DriveFair may recommend third-party repair facilities when appropriate
7. Pre-Existing Conditions & Inspection Findings
DriveFair does not assume responsibility for pre-existing damage, warning lights, prior neglect, manufacturer defects, or sudden mechanical failures.
Vehicles presenting active warning indicators (including but not limited to engine, brake, tire pressure, or safety lights) may be serviced once at DriveFair’s discretion but may be deemed ineligible for continued service until such conditions are resolved.
In these cases, DriveFair may complete the scheduled oil change and inspection, provide findings to the customer, and decline ongoing service without penalty.
8. Service Continuity Credit (Goodwill Policy)
In limited situations where a repair falls outside DriveFair’s mobile capabilities, DriveFair may, at its discretion, offer a goodwill repair credit toward a third-party repair facility.
- Credits are limited to one per customer per calendar year
- Credits do not exceed $500
- Credits are applied solely to assist with repairs DriveFair cannot safely perform
- Credits are not transferable, refundable, or a warranty of repair
This policy is intended as customer support and does not constitute an admission of fault or obligation to repair.
9. Variability Between Vehicles
Service needs vary significantly based on vehicle age, mileage, climate, driving habits, and maintenance history. Outcomes and recommendations may differ between similar vehicles.
10. Parts, Materials & Substitutions
DriveFair may use OEM-equivalent parts, approved aftermarket components, and compatible fluids. Exact brands are not guaranteed unless specified in writing.
11. Cosmetic & Cleaning Limitations
Any cleaning performed is limited to light-duty access or inspection purposes and is not cosmetic detailing or restoration.
12. Documentation & Reporting
Digital reports reflect observed vehicle condition at the time of service and are not guarantees of future performance or vehicle longevity.
13. Service Refusal & Deferral
DriveFair reserves the right to refuse, pause, or defer service due to safety concerns, unreasonable risk, or conditions outside the scope of mobile maintenance.
Services may expand over time as licensed technicians and additional capabilities are added.